Terms and Conditions

These terms and conditions apply to your Seared Loyalty Passport. Use by you of your Seared Loyalty Passport ("Loyalty Passport”) will constitute confirmation that you have read and agree to these Terms and Conditions. You must therefore read these Terms and Conditions carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact our team via our Contact Us form.
1. How to collect stamps
  1. Earn 1 stamp for a Global Main and 2 stamps for a Global Platter.
  2. Your Loyalty Passport must be presented at the time of payment.
  3. Stamps cannot be:
    
    Transferred to/from other people’s Seared Loyalty Passport
    
    Retrospectively added to your Seared Loyalty Passport for dishes that are eligible for stamps
  Stamps cannot be earned –
  1. on purchases of any items other than Eligible Dishes
  2. on Eligible Dishes purchased using a Reward
  3. in conjunction with any discount or promotion
2. Redeeming rewards
  1. Once you have earned the number of stamps equal to a reward, present your Loyalty Passport at time of ordering.
    
    5 stamps can be redeemed for a free Dessert.
    
    10 stamps can be redeemed for a free Global Main.
  2. Rewards are valid until 30^th June 2024.
  3. Free dessert excludes Hot Chocolate Fondue.
3. Expiry
  1. Loyalty Passports expire 30^th June 2024.Any points not redeemed by 30^th June 2024 will not be redeemable thereafter.
4. General
  1. UK residents only, aged 18+.
  2. Loyalty Passports are not redeemable for cash.
  3. We reserve the right to add, delete, or otherwise make changes to the Loyalty Passport promotion and certain products may be ineligible for redemption.
  4. We reserve the right to add to and/or change the Loyalty Passport promotion at any time, at our sole discretion. This may include changing the number of stamps earned for purchases and what purchases are eligible to collect stamps. In addition, we may change the number of stamps required to redeem or the value of each stamp.
  5. Any changes or modifications to the Loyalty Passport promotion will be effective immediately upon posting the revisions to this page, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the Loyalty Passport promotion will confirm your acceptance of such changes or modifications, and your agreement to be bound by these terms and conditions and any changes or modifications thereof; therefore, you should review these terms and conditions frequently to understand the terms and conditions that apply.
  6. We reserve the right to terminate the Loyalty Passport promotion with one month notice.
  7. We may terminate your Loyalty Passport and you will forfeit all accumulated stamps if you violate these terms and conditions, or where there are reasonable grounds to believe there has been a breach of these terms and conditions or fraud.
  8. Our decision is binding in all matters relating to this Loyalty Passport promotion, and no correspondence shall be entered into.
  9. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special, or consequential, arising in any way due to participating in the Loyalty Passport promotion. We are also not responsible for any third-party acts or omissions.
  10. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and participants submit to the exclusive jurisdiction of the English courts.
  11. Promoter: Greene King Brewing and Retailing Limited, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
UK residents, 18+. Offer entitles you to any kids main with two sides for £1.00.

Valid from 25th March – 6th April 2024 during food service hours, Monday to Saturday.

Offer available for one kid’s main meal when accompanied by an adult purchasing one adult main meal.

Offer cannot be combined with any other offer, daily deal, promotion or discount including Greene King team member and friends & family discounts.

Copied, forwarded or damaged vouchers will not be accepted.

Manager’s discretion is final.

Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent, DE14 3JZ.
SUMMARY TERMS AND CONDITIONS
Promotion open to UK residents only, aged 18+. To enter, comment on the competition post on ‘Castle Droitwich’ Facebook page and @castle_Droitwich Instagram page telling us who you would treat to a meal with this voucher. Promotion closes at 11:59 on 12th March 2024. One winner will receive a £50 Greene King Great British Pub gift card to spend at the Castle, Droitwich Spa. Full terms and conditions are available at https://www.searedpubs.co.uk/terms-and-conditions. Promoter: Greene King Brewing & Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent DE14 3JZ.

TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 12:00 on 8th April 2024 and closes at 11:59 on 12th April 2024.
4. Entry requirements. To enter through Facebook, you must comment on our dedicated competition post on the ‘Castle Droitwich’ Facebook page telling us why your family should win. To enter through Instagram, you must follow @Castle_Droitwich, comment on our dedicated competition post and tag a friend. Entrants may submit multiple entries by commenting multiple times on each post.
5. Winner selection. One winner will be selected at random from all entries received.
6. Prize. The winner will receive a £50 Greene King Great British Pub gift card. Please visit greatbritishpubcard.co.uk/Gift-Card-Terms-and-Conditions for further details.
7. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
8. Notification. The winner will be informed of their prize within 5 working days following the end of the promotion, unless otherwise specified.
9. Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
10. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
11. Delivery. The winner will need to collect their prize from the Castle, 73 Worcester Road, Droitwich, Worcestershire, WR9 8AQ within 30 working days following the end of the promotion, unless otherwise specified.
12. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
13. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
14. Publicity. The winner may be asked to take part in publicity relating to this promotion but this will be discussed with the winner before taking place.
15. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
16. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted.
17. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.

18. We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
19. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
20. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
21. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
22. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
23. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
24. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ.

Privacy notice
25. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
26. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
27. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
28. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
29. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to… Is kept for…
Entering a promotion 4 months following the closing date of a promotion
Enquiring about a promotion 3 months following our reply to you

30. Will we sell your personal data to anyone else? No. That’s not something we do.
31. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party Personal data that is shared Reasons for sharing personal data
WPR Agency Limited Name, address including post code, date of birth, telephone number, email address and any other categories of personal data provided by you. To respond to customer queries and complaints
Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints

32. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
33. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
34. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
35. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
36. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
37. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
38. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
39. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
40. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose Lawful basis for processing
Administering a promotion We process personal data because it is necessary to do so for the performance of the relevant contract.
Responding to an enquiry about a promotion We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.
41. You have the following rights under data protection law:
a. to ask us to tell you what personal data we are processing that relate to you (right of access);
b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
42. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
43. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
44. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
45. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.
These terms and conditions govern your use of this website. Please read them carefully as they affect your rights and liabilities under the law.

If you do not agree to these terms and conditions, please do not use this website.

1. Use of this website
This website is provided to you free of charge for your personal use subject to these terms and conditions. By using this website you agree to be bound by these terms and conditions.

The terms and conditions do not affect your statutory rights.

2. Amendments
We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on this website. The changes will apply to the use of this website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new terms and conditions.

3. Access to and availability of the website
We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.

4. Passwords and security
You agree to (and agree to ensure that your directors, employees and agents):
- Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them
- Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party
5. Intellectual property
The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.

Other than having permission to access the website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party (‘intellectual property’).

All rights in relation to intellectual property not expressly granted by us are hereby reserved to us (or our licensors) and no right, licence or benefit to such intellectual property is granted to you.

6. Property details
We reserve the right to change the details of any pub, hotel or restaurant at any time without notice.

7. Liability
This website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet.

We have made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.

However, there may be inadvertent errors on the website for which we take no responsibility. We reserve the right to make changes and/or corrections to the website at our own discretion.

In particular, we disclaim all liabilities in connection with the following:
- incompatibility of this website with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of this website
- unsuitability, unreliability or inaccuracy of this website
- inadequacy of this website to meet your requirement
By accessing this website you agree that we shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the internet via hyperlinks from this site.

Nothing in this paragraph applies to our liability in respect of products sold through our pubs, hotels or restaurants.

Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.

8. Third-party websites and products
From time to time this website may include links to other websites not under our control. We will accept no liability in respect of, the content on any external link.

Any information related to a supplier or product on the website which is not part of or produced by us or our group does not represent any endorsement by us of the quality of the supplier or product offered.

9. Termination
We may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these terms and conditions.

On termination, you will make no further attempt to access the website or use the services and must delete all relevant passwords and any other website material.

10. Your liability
You agree to be liable for and to indemnify us (and our officers, employees, directors, shareholders, representatives, successors and assigns) and hold us harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.

11. General
If we fail to exercise our rights immediately, this will not by itself be taken as a waiver of those rights and we may still exercise those rights in the future.

If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).

You agree that we may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining our written consent.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.

This website is owned and operated by Greene King Brewing and Retailing Limited, a company registered in England and Wales whose registered office is at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT. Company registration number 3298903.

Last updated: April 2018

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